Global asset management firm with four decades of experience with investments across fixed income, equities, emerging markets, and alternative investments. The firm relies on data from vendors such as Bloomberg, Fitch, S&P, and Moody’s for critical financial decisions. The information must smoothly integrate within their systems and be deployed for trading, in-house applications, and reporting.
Challenges Faced by the Client
Inconsistent data format – The vendors make frequent changes to the format of the data they provide, hindering the data feed due to the inconsistencies between the source and destination.
Keeping up with requests – The client deployed an in-house technology team to support end-users and execute enhancement projects. Unfortunately, they lacked the resources to address support requests in a timely manner.
Long-term enhancements superseded by urgent tasks – Frequent end-user requests added to the firm’s backlog of projects. This resulted in their technology team’s time being spent jumping from one short-term issue to the next, rather than developing enhancements and future roadmap requirements.