Group Delivery Manager

ROLES AND RESPONSIBILITIES

• Building and maintaining good relationship with existing customers and ensuring timely and quality delivery of the projects.
• Ensuring high levels of customer satisfaction and retention of existing customers.
• Formulate strategies to enhance new business opportunities from the existing customers.
• Should be the single point of contact in case of any escalations from the customers.
• Manage Multi-technology, Multi -functional teams.
• Maintain good relationship with each member of the team and with client/stakeholders
• Mitigating and solving escalations with urgency and determination;
• Providing detailed reports as per an agreed schedule (or on request), including management and account performance reports;
• Ensuring that quality services are delivered with respect to the agreed SLA.
• Supporting sales team in Business Development.

   

REQUIRED CANDIDATE PROFILE

• Managing the clients and building relationships with existing customers.
• The candidate should have managed and delivered software applications, experience in delivering solutions built on MS technologies.
• Excellent Project/program management skills are required.
• Ability to work independently and think strategically.
• Excellent collaboration, interpersonal relationship with team and mentoring skills.
• Ability to work with multiple stakeholders and Third parties.
• Strong analytical and problem-solving abilities.
• Status reporting to customer, like Metrics and Measurements. Expertise in TFS is preferred.
• Contribute and own RFPs, Proposals and Solutions.
• Up to date with market trends and solutions for software services.
• Experience in conflict management, resource planning, risk management
• Professional Certification such as PMP, Six Sigma black belt or project management tool or certification is preferred.
• Should exhibit strong leadership skills
• Excellent communication & presentation skills
• Efficiency and Cost Management: Demonstrates a disciplined approach to cost and quality management and operational excellence in all areas of work